At icebullleather.com, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, you may return it within the specified time frame. Please read the following return policy carefully to understand our return process.
Eligibility for Return
a. Our return policy is applicable to all products purchased from icebullleather.com.
b. The product must be unused and in its original condition with all the tags, labels, and packaging intact.
c. The return must be initiated within the specified time frame.
a. Initiate Return: You can initiate a return by logging into your account on our website or by contacting our customer support team at firstname.lastname@example.org. Please provide your order number and the reason for the return.
b. Return Authorization: We will review your request and provide you with a return authorization number (RMA) and return instructions. Please note that we do not accept returns without an RMA.
c. Package the Product: Pack the product in its original packaging and affix the RMA on the package.
d. Shipping: You are responsible for the shipping cost and method of return. We recommend using a tracked shipping service and insuring the package.
e. Refund: Once we receive and inspect the returned product, we will process the refund within the specified time frame.
Time Frame for Returns
a. We accept returns within 15 days of delivery for all products.
b. Customized or personalized products are not eligible for return.
a. We will process the refund to the original payment method used for the purchase.
b. The refund amount will be the price of the product minus any shipping charges or discounts.
c. The refund will be processed within the specified time frame.
Damaged or Defective Products
a. If the product is damaged or defective, please contact our customer support team within 48 hours of delivery.
b. We will initiate a return and replacement process for the damaged or defective product.
c. The return shipping cost will be reimbursed in case of damaged or defective products.
a. We do not offer direct exchanges for products.
b. You may return the product and place a new order for the desired product.
a. You may cancel your order before it is shipped.
b. If the order is already shipped, you may initiate a return once you receive the product.
If you have any questions or concerns about our return policy, please contact us at email@example.com.
This return policy shall be governed by and construed in accordance with the laws of India. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts in Agra, Uttar Pradesh, India.
Thank you for choosing icebullleather.com.